ON-Line Booking

Policies Below

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Important Update: Service Names Have Changed!
Please visit our Services Page for the latest information on our offerings and

to learn more about each service and what it includes.

All salon pets can be dropped off anytime between 8am and their appointment time.

If you drop off anytime before 7:50am there is a

Daycare CHARGE of $35.00 + tax + grooming charge.

Salon hours are Monday- Friday 8am - 6pm

Summer hours do change Memorial Day - Labor Day Friday 8am - 4pm

All appointments require up to date shot records on dogs and cats. Rabies is a MUST!

Have your vet fax or email us the up to date shots.

Scroll down or go to our salon policy to see our grooming salon policies.

THERE IS no on-line BOOKING FOR DAYCARE

AS OF MAY 1 2022 ALL DOODLES MUST HAVE A PRE APPOINTMENT CONSULTATION

Any new doodles that book online will be canceled you must call us.

Once your appointments are scheduled the appointment will

be about 4-5 hours long depending on the breed of dog.

Fax 320.774.1166

No-shows/Cancellations: Please give us at least a 24-hour notice if you cannot make it to your appointment. The first time you are a no call/no show we will add a $30.00 charge per dog to your next salon appointment. After you No-Show us 2 times there will be a $60.00 Fee per dog charged to your card on file, will be required to prepay for all your future appointments.

Click here to book

POLICY NEW DOODLE CLIENTS

ATTENTION NEW DOODLE CLIENTS:

We are rolling out a new policy for all new to us doodle clients. If you’ve seen us before but it’s been a year or more then you will fall into the new client category. All new doodles will need to come in for a consultation with our manager before we will be able to put you on our schedule. To answer some questions: “Why?” With the popularity of this mix comes an unpredictable variety in coat type and size. We are seeing doodles labeled as Minis coming in at 60+ lbs. Bernadoodles, Lab/Goldendoodles, Aussiedoodles, St Bernadoodles, Sheepadoodles, etc etc. There is too much variety with these mixes that we have been lost on how to schedule these guys sight unseen. This will hopefully take some pressure off of our groomers as well. Sometimes we book too much time, and sometimes too little. “What will happen during the consult?” We will talk about your dog’s coat type and texture, temperament, grooming history, home maintenance, goals for home maintenance and how often you’d like to come in, and type of groom you are looking for. We will then offer suggestions based on all that info and schedule an appointment! “How long does this consult take?” Plan on 5-10 minutes. “Why can’t we just do this over the phone?” Again, over the phone is what we’ve been doing since we opened. It is no longer working when it comes to this particular mix. There is too much variety, and it can be hard for some owners to articulate the answers to the questions we ask. Hopefully that all makes sense! We appreciate patience and kindness as we roll this new policy out. And if you’ve made it this far Please enjoy this video of a sleepy Bentley who we’ve been seeing since he was a tiny baby. Bentley comes once a week for brushouts, gets monthly baths and haircuts every 6-8 weeks. He views grooming as a part of life and not a punishment. 💙ion, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

Policy

ONCE - TWICE A YEAR DOGS

We will no longer be able to take dogs on a once a year basis. Short and simply put Once a year grooming is incredibly hard on dogs who need to be seen every 2-3 months. Peeling a year’s worth of coat off of a dog is detrimental to not only the health of your dog but also their temperament and how they view a grooming visit. This puts our groomers behind schedule, therefore our regular clients suffer. And not to mention this type of grooming is also very hard on our tools. Regular grooming should be a part of your dog’s life and not a punishment. If you have any questions on how often your dog should be visiting the groomer please don’t hesitate to reach out. Thank you! **cats are exempt from this policy.

OTHER POLICIES

NO CALL NO SHOW

CASH & CHECKS PREFERRED

No-shows/Cancellations: Please give us at least a 24-hour notice if you cannot make it to your appointment. The first time you are a no call/no show we will add a $30.00 charge per dog to your next grooming appointment. After you No-Show us 2 times there will be a $60.00 Fee per dog charged to your card on file, will be required to prepay in full for all your future appointments.

CASH & CHECKS PREFERRED

Cash or Checks preferred
Cards are accepted

MATTING

CASH & CHECKS PREFERRED

POLICY ON ACCIDENTS

Dogs with matted coats will require extra attention. If the matting is minimal and the dog responds well, we may de-mat for an extra fee. However, if the matting is severe the least painful and stressful way to remove the mats is by shaving the dog. There is a greater risk of nicking or scratching a matted dog during the grooming process. In addition, the skin may appear red, itchy and irritated due to the lack of oxygen reaching in and under the mats. KNOTTY Paws LLC will not be held responsible for any injury sustained while grooming a matted dog, including any after effects. This includes, but is not limited to swelling, redness, itchiness and self-inflicted abrasions due to external rubbing.

POLICY ON ACCIDENTS

Every effort will be taken to make sure your pet gets groomed as safely and carefully as possible. But, unfortunately, accidents DO happen. Dogs are licking, scratching, jumping, and overall wiggly creatures. Whereas dog grooming tools, by necessity, are sharp instruments. If there is a severe mishap we will contact, you immediately but will take the necessary measures to get your pet the medical attention he/she requires. KNOTTY Paws LLC will not be responsible for any costs related to this.

LATE CHARGES

POLICY ON ACCIDENTS

LATE CHARGES

We do NOT have boarding services at KNOTTY Paws LLC. If you are late

(after Grooming Salon is closed)

in picking up your pet(s) you will be charged $1.00 per minute for every minute that you are late after our regular closing time or daycare fee will be applied.